Refund Policy

Replacement & Refund Guide

The policy below applies only to physical, printed products. Since these are made to order when you place your purchase, please read the terms carefully.

Misprinted, Damaged, or Defective Items

If your product arrives misprinted, damaged, or defective due to a manufacturing error, we take responsibility and offer a free replacement or refund.

• Replacements: We only replace the exact product, design, and size originally ordered. We can’t exchange a damaged item for a different product, size, color, or design.
• How to claim: Contact us and submit a problem report with clear photos of the issue.
• Deadline: Submit claims within 14 days of receiving the product. You don’t need to return the damaged item to us.

Packages Lost in Transit

If your order runs past the estimated delivery date, it may be lost in transit.

• How to claim: Submit claims within 14 days of the estimated delivery date.
• Resolution: If tracking confirms the package is lost, we’ll cover the cost of a replacement order.
• Note: If tracking shows “Delivered” but you haven’t received it, check with neighbors or your local post office first. We don’t cover refunds or replacements for packages marked delivered by the carrier.

Wrong Address & Unclaimed Packages

We ship based on the address provided at checkout.

• Wrong address: If the courier considers the address incorrect or insufficient, the shipment returns to our fulfillment facility.
• Unclaimed packages: Shipments unclaimed at a local post office or pickup point also return to our facility.
• Resolution: In both cases, you’re responsible for the reshipment cost to the correct address. If the package isn’t claimed and reshipment costs aren’t settled within 14 days, the items go to charity and we won’t issue a refund.

Buyer’s Remorse & Size Exchanges

Since every physical product is made to order, we don’t offer refunds or exchanges if you:

• Change your mind about the purchase.
• Order the wrong size, color, or design.

Check the size chart and product description carefully before you buy.

Regional Consumer Law Exceptions

• Customers in Brazil: Under the “right to regret” policy, you can cancel or return your order within 7 consecutive days of receiving it. Contact our customer service to state your intent to return and provide a photo of the item. We’ll evaluate whether the product was used or damaged before approving a refund; used items aren’t eligible.
• Customers in the EU: Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal doesn’t apply to goods made to a consumer’s specifications or clearly personalized. We reserve the right to refuse returns at our discretion.